To start, and to get consensus and buy-in, I ran multiple workshops with key stakeholders that began with the above challenges. We formed a consensus on the key aspects of the journey that needed improving: namely showing individual seats, showing 'part-time' occupied seats and showing a detailed view of occupancy. I paired participants in groups, provided them with the ‘building blocks’ of wireframes, and let them ideate on improvements. We voted on the most impactful and effective-seeming designs. We then used the low-fi wireframes to conduct user testing via whatusersdo and guerilla testing. My team analysed the findings and found that changing the graphics to look like a train rather than an abstract visual aided comprehension, and showing carriage and seat-level occupancy at once situated the user effectively. We then designed the full UI for the app, web-app, and station screens. This involved scaling individual elements of the designs and removing some to ensure visibility from various distances.